Refund and Returns Policy

Local Pro Shop (“we”, “us”, “our”) Website: https://localpro.shop Contact: info@localpro.shop

Last updated: 26 October 2026

This policy explains how returns, exchanges, cancellations, and refunds work when you buy from Local Pro Shop. Online and remote purchases are distance sales contracts under British Columbia’s Business Practices and Consumer Protection Act (BPCPA). Our store policies do not limit any rights you have under that law.

1. Who we are

We sell used (and, when listed, new) golf gear under the business name Local Pro Shop. Our checkout and order emails show our legal name and contact details. For questions about an order or a return, email info@localpro.shop.

2. How you receive your order (current fulfilment)

At launch we offer local pickup only in the Metro Vancouver area (warehouse pickup in Richmond, BC, by appointment). We do not currently ship.

  • You will get a pickup confirmation and instructions after you order.
  • Bring a government photo ID matching the order name when you pick up.
  • Inspect the item with us at pickup when practical.

When we add shipping later, delivery method, timing, and costs will be shown before you pay, and this policy will be updated.

3. Condition of used gear (important)

Most of what we sell is used. Each listing states a condition grade, notes known flaws, and may include launch-monitor (Foresight Quad) data and photos.

  • Grades describe cosmetic and general condition at listing time; they are not a promise of “like new” unless the grade says so.
  • Photos and listed flaws are part of the product description. Please review them before you buy.
  • Launch-monitor numbers are illustrative of how that club performed in our test; your results will vary with swing, ball, and conditions.

4. Our return window (store policy)

You may return an eligible item within 14 days of the pickup date (or delivery date, once we ship), if all of the following are true:

  1. The item is unused / unplayed after you received it (no range or course use; no regrip or modification).
  2. It is in the same condition as when you received it, with original headcovers, wrenches, and accessories that came with it.
  3. You contact us at info@localpro.shop within the 14-day window to start the return and get a return authorization (RMA).
  4. For pickup orders, you return the item to our Richmond warehouse by appointment within the window (or by the date we confirm in the RMA).

Buyer-paid return costs: Because fulfilment is pickup-only today, returns are by return-to-warehouse. If we later ship, you pay return shipping unless the item was misdescribed, defective under section 5, or cancelled under your BC statutory rights (section 7).

5. What is not eligible under this store return window

We cannot accept a return under section 4 if:

  • The item was used, played, altered, regripped, or damaged after pickup/delivery.
  • The return is outside the 14-day window.
  • The issue is only that you changed your mind about loft, flex, look, or feel after playing it (except as covered by section 5 functional guarantee or section 7).
  • Custom or specially ordered items, where we told you in writing they are final sale.
  • Gift cards (if offered) and services such as fittings once the session has been delivered.

Final sale / “as-is” listings: If a listing is marked final sale or “as-is / for parts,” it is not returnable under section 4. Statutory rights in section 7 still apply where the law requires.

6. Functional guarantee on used clubs (on arrival)

Independent of the 14-day window, if a used club arrives (or is handed over at pickup) with a crack, broken shaft, or loose head that was not disclosed in the listing, tell us within 48 hours of pickup/delivery with photos. We will, at our choice: repair, replace with a comparable item, or refund.

This guarantee does not cover normal wear consistent with the stated grade, or damage after you take possession.

7. Your cancellation rights under BC law (distance sales)

Nothing in this policy reduces rights you may have under the BPCPA for distance sales. In the situations the law provides—for example if required pre-purchase disclosures were not given or do not match the contract, if you do not receive a copy of the contract as required, or if goods are not supplied within the timeframes the Act sets—you may cancel by giving us notice. When a cancellation is valid under the Act, we refund without deduction within 15 days of your notice (or as the Act otherwise requires), in the original payment method, including applicable taxes and fees you paid. Return of goods, if any, follows the Act’s rules.

We provide a copy of your contract via your order confirmation email (and account order history), which includes product details, price, taxes, fulfilment method, and a link to this policy. Keep that email for your records.

Official overview for businesses and consumers: Consumer Protection BC – selling online.

8. How to start a return or cancellation

  1. Email info@localpro.shop with your order number, item SKU/name, and reason (attach photos if the item is damaged or misdescribed).
  2. We reply with RMA instructions or next steps for a statutory cancellation.
  3. Do not discard packaging until the return is resolved.
  4. After we receive and inspect an authorized return, we process the refund to your original payment method within 15 business days (sooner when we can).

Exchanges: we may offer an exchange for store credit or another in-stock item of equal value when inventory allows; otherwise we refund.

9. Refunds

  • Refunds go to the original payment method.
  • For valid store returns under section 4, we refund the item price and taxes paid for that item. Pickup has no shipping charge to refund; if shipping is added later, outbound shipping is refundable only when we are at fault (misdescription, defect, or statutory cancellation).
  • Chargebacks: contact us first so we can fix the issue; we respond to payment-network disputes with listing grade, photos, and order records.

10. New items and manufacturer warranties

When we sell new goods, any remaining manufacturer warranty passes according to the maker’s terms. Manufacturer warranty is separate from our 14-day store return window and from BC statutory rights.

11. Trade-ins

Trade-in quotes and completed trade-ins follow the terms given on the trade-in form or in writing at the time of the deal. Once we have paid cash or issued store credit and taken possession, trade-ins are generally final unless we made a material error in identifying the item.

12. Changes to this policy

We may update this page from time to time. The version linked at checkout and in your order email applies to that order. Material changes will show a new “Last updated” date.

13. Contact

Local Pro Shop Email: info@localpro.shop Web: https://localpro.shop

For BC consumer contract questions generally, see Consumer Protection BC.